Frequently asked questions.

1. How far in advance should I book my move?

We recommend booking 2–4 weeks in advance, especially for weekends and month-end. Same-day or next-day moves may be available depending on the schedule.

2. Do you provide residential moving services in Toronto & the GTA?

Yes — we service all of Toronto and the Greater Toronto Area, including Scarborough, Etobicoke, North York, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Pickering, Ajax, and Oshawa.

3. Are you licensed and insured?

Yes, New House Moving is a fully licensed and fully insured GTA moving company, protecting your home and belongings during every step of the move.

4. Do you move condos and apartments?

Absolutely. We handle high-rise condo moves, elevator bookings, loading dock rules, and building moving requirements.

5. How do you charge for moving services?

We charge an hourly rate plus a flat travel fee that covers the round trip to/from your location.

6. What is included in the travel fee?

Our travel fee covers fuel, truck usage, insurance, and the entire round-trip travel time of the moving crew.

7. Is there an extra fee for stairs, elevators, or long walks?

No — we do not charge extra for stairs, elevators, long hallways, or additional walking distance.

8. Do you require a deposit?

For large or long-distance moves, a small deposit may be requested to secure your date. Standard local moves usually do not require deposits.

9. What forms of payment do you accept?

We accept cash, debit, credit cards, and e-transfer.

10. Do you offer packing and unpacking services?

Yes, we offer full packing, partial packing, and unpacking using professional materials.

11. Can I pack my own items?

Yes — you can pack everything yourself, or mix your packing with ours.

12. Do you supply boxes and packing materials?

Yes — we provide boxes, tape, bubble wrap, mattress covers, and specialty packing materials.

13. Do you offer loading and unloading help?

Yes — we provide labour-only movers for loading/unloading trucks, U-Hauls, PODS, containers, or storage units.

14. Can you help rearrange items inside my home?

Yes — we offer internal moving services, including home staging, furniture rearranging, and office setup.

15. Do you offer furniture or appliance delivery?

Yes — we provide pickup and delivery from IKEA, Costco, The Brick, Walmart, Home Depot, Leon’s, and any other retailer.

16. Can you remove old furniture or appliances?

Yes — we offer removal and disposal of old items during delivery.

17. Do you offer senior moving and relocation services?

Yes — we provide compassionate senior relocation, downsizing, packing, and delivery services.

18. Do you move pianos, safes, or heavy specialty items?

Yes — we move pianos, gun safes, gym equipment, and heavy specialty items safely and professionally.

19. Do you offer same-day moving in Toronto?

Yes — depending on availability, same-day moving or delivery is available.

20. Do you offer weekend or evening moves?

Yes — we operate 7 days a week, including evenings.

21. Are my belongings protected during the move?

Yes — we offer standard moving coverage and use blankets, straps, shrink wrap, and professional equipment to keep your items safe.

22. What happens if something gets damaged?

We document everything and handle claims transparently. Our priority is to resolve any issue quickly and fairly.

23. Do you move pianos?

Yes — we move upright pianos, digital pianos, baby grands, and grand pianos. Our team uses proper equipment, padding, and professional handling to ensure safe, damage-free transport.

24. How do you protect delicate or fragile items?

We wrap fragile items with moving blankets, bubble wrap, and shrink wrap. Our movers use careful techniques to ensure delicate belongings arrive safely without damage.

25. Can you move safes, gym equipment, or other heavy items?

Yes — we move heavy items such as safes, treadmills, ellipticals, weight racks, and commercial gym equipment. Our team brings the tools needed to move large items safely.

26. Is there an extra charge for oversized or specialty items?

Some oversized or extremely heavy items may have a small additional fee depending on weight, size, or complexity. We always confirm the cost upfront before starting.

27. Do you dismantle and reassemble large or complex items?

Yes — we can dismantle and reassemble beds, furniture, gym equipment, and other large items to ensure safe transport and proper setup at your new location.

28. What equipment do you use for specialty moves?

We use dollies, straps, sliders, protective blankets, and other professional tools to move delicate or heavy items safely and efficiently.

29. Can you move delicate items in condos or tight spaces?

Yes — we specialize in moving delicate items through tight hallways, elevators, and condo spaces. We take extra precautions to protect both your belongings and the building.

30. Do you move antiques or artwork?

Yes — we move antiques, artwork, sculptures, mirrors, and other high-value items using protective wrapping and careful handling.

31. Do you offer white-glove service for specialty items?

Yes — we offer white-glove service for delicate or high-end items, including careful room placement, professional wrapping, and optional setup when needed.

31. What cities do you service?

We serve Toronto + entire GTA, including:
Toronto, North York, Etobicoke, Scarborough, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Pickering, Ajax, Whitby, Oshawa.