Frequently Asked Questions

1. How far in advance should I book my move in Toronto?

We recommend booking your move at least 2–4 weeks in advance, especially for weekends, holidays, and month-end dates when demand for movers in Toronto and the GTA is highest. Early booking helps secure your preferred date and time. Same-day or next-day moving services may be available depending on our schedule and location within the Greater Toronto Area.

2. Do you provide residential moving services in Toronto & the GTA?

Yes. We provide residential moving services across Toronto and the GTA, including Scarborough, Etobicoke, North York, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Pickering, Ajax, Oshawa, and surrounding areas. Whether you’re moving a house, condo, or apartment, our experienced movers are ready to help. You can learn more about our residential moving services for full details.

3. Are you licensed and insured?

Yes. We are a fully licensed and insured moving company serving Toronto and the GTA. Our coverage helps protect your home, office, and belongings throughout the moving process for added peace of mind.

4. Do you move condos and apartments?

Absolutely. We specialize in condo and apartment moves across Toronto and the GTA. Our team is familiar with high-rise building requirements, elevator bookings, loading dock procedures, and condo moving regulations. We coordinate with property management to ensure your move is smooth, efficient, and compliant with building rules.

5. How do you charge for moving services?

Most moves are billed at a transparent hourly rate plus a flat travel fee. The hourly rate includes professional movers, a fully equipped truck, and standard moving equipment. Contact us for a customized estimate based on your move size and location.

6. What is included in the travel fee?

The travel fee covers truck usage, fuel, and the crew’s round-trip travel time to and from your location. This ensures clear, upfront pricing with no hidden charges.

7. Is there an extra fee for stairs, elevators, or long walks?

No. We do not charge additional fees for stairs, elevators, long hallways, or extended walking distances. Our experienced movers are trained to handle these situations efficiently as part of our standard moving services.

8. Do you require a deposit?

For larger residential relocations, long-distance moves, or commercial projects, a small deposit may be requested to secure your preferred moving date. Most standard local moves do not require a deposit.

9. What forms of payment do you accept?

We accept cash, debit, major credit cards, and e-transfer for your convenience. Payment details are clearly explained before your move, so everything remains transparent and straightforward on moving day.

10. Do you offer packing and unpacking services?

Yes. We offer full packing, partial packing, and unpacking services for residential and commercial moves. Our team uses quality materials and organized labeling to keep your items protected and easy to set up at your new location. For a full breakdown of materials and options, visit our packing and unpacking services page.

11. Can I pack my own items?

Absolutely. You’re welcome to pack everything yourself, or combine your own packing with our professional packing services. Many clients choose partial packing for fragile items, kitchens, electronics, or specialty belongings while handling basic items on their own.

12. Do you supply boxes and packing materials?

Yes. We provide sturdy moving boxes, packing tape, bubble wrap, mattress covers, protective padding, and specialty packing materials designed to protect furniture, appliances, and delicate items during transport.

13. Do you offer loading and unloading help?

Yes. We provide labour-only movers for loading and unloading rental trucks, PODS, trailers, and storage containers. Our team handles heavy lifting and proper loading techniques to help protect your belongings during transport. If you already have a truck or container, explore our loading and unloading services for more details.

14. Can you help rearrange items inside my home?

Absolutely. We offer internal moving services, including furniture rearranging, home staging support, room-to-room moves, and office setup assistance. Whether you’re reorganizing your home, preparing for renovations, or setting up a workspace, our experienced movers provide safe and efficient in-home moving help.

15. Do you offer furniture or appliance delivery services?

Yes. We provide furniture and appliance pickup and delivery from major retailers such as IKEA, Costco, The Brick, Walmart, Home Depot, and Leon’s. Our team ensures safe handling and secure transport to your home or office.

16. Can you remove old furniture or appliances?

Yes. We offer removal and disposal services for old furniture, appliances, and unwanted items at the time of delivery. Our team can carefully remove existing pieces and help create space for your new purchase, making the process smooth and hassle-free.

17. Do you offer senior moving and relocation services?

Yes. We provide professional senior moving services, including downsizing support, packing, setup, and relocation to retirement residences or smaller homes. Our team handles each move with care, patience, and organization.

18. Do you move pianos, safes, or heavy specialty items?

Yes. We safely move pianos, safes, gym equipment, large appliances, and other heavy specialty items using proper equipment and trained lifting techniques. Our experienced movers take extra precautions to protect both the item and your property during transport and placement.

19. Do you offer same-day moving services?

Yes. Depending on availability, we may offer same-day moving, labour-only help, or delivery services. If you need urgent moving support, contact us as early as possible so we can check our schedule and provide fast assistance when available.

20. Do you offer weekend or evening moves?

Yes. We operate seven days a week, including weekends and evening appointments. Our flexible scheduling allows clients to plan residential or commercial moves at convenient times that minimize disruption to work or daily routines.

21. Are my belongings protected during the move?

Yes. Your items are handled with care and covered under standard moving liability protection. We use moving blankets, shrink wrap, straps, and protective equipment to help prevent damage during loading and transport.

22. What happens if something gets damaged?

In the rare event of damage, we document the issue and handle claims in a clear and professional manner. Our goal is to resolve concerns quickly and fairly.

23. Do you move pianos?

Yes. We move upright, baby grand, grand, and digital pianos using proper equipment and protective padding to ensure safe transport.

24. How do you protect delicate or fragile items?

We carefully wrap fragile and delicate items using professional moving blankets, bubble wrap, shrink wrap, and protective padding. Our movers use structured packing and secure placement techniques to help ensure glassware, artwork, mirrors, and other sensitive belongings arrive safely.

25. Can you move safes, gym equipment, or other heavy items?

Yes. We move heavy safes, gym equipment, large appliances, and other oversized items using proper tools and trained lifting techniques.

26. Is there an extra charge for oversized or specialty items?

Some oversized, unusually heavy, or complex specialty items may require a small additional fee depending on size, weight, accessibility, or difficulty. We always review and confirm any applicable costs upfront before your move begins.

27. Do you dismantle and reassemble large or complex items?

Yes. We can carefully dismantle and reassemble beds, sectional sofas, office furniture, gym equipment, and other large items to ensure safe transportation and proper setup at your new location.

28. What equipment do you use for specialty moves?

We use professional dollies, lifting straps, sliders, protective blankets, and floor protection equipment to safely handle heavy or delicate items.

29. Can you move delicate items in condos or tight spaces?

Yes. We specialize in navigating tight hallways, staircases, elevators, and high-rise condo buildings. Our team takes extra precautions to protect walls, door frames, floors, and building common areas while safely transporting delicate or oversized items.

30. Do you move antiques or artwork?

Yes. We move antiques, fine art, sculptures, mirrors, collectibles, and other high-value items using protective wrapping and careful handling techniques to reduce risk during loading and transport.

31. Do you offer white-glove service for specialty items?

Yes. Our white-glove service includes careful wrapping, controlled handling, room placement, and optional setup for high-value or delicate items.

32. What cities do you service?

We provide moving services throughout Toronto and the Greater Toronto Area. Our service coverage includes:

• Toronto

• North York

• Etobicoke

• Scarborough

• Mississauga

• Brampton

• Vaughan

• Markham

• Richmond Hill

• Pickering

• Ajax

• Whitby

• Oshawa

If your city isn’t listed, feel free to contact us — we may still be able to accommodate your move depending on distance and availability.