Frequently asked questions.

  • The earlier you book your move, the better — especially if you have specific dates in mind. We recommend securing your spot at least four weeks ahead of time. This gives you more flexibility, less last-minute pressure, and allows us to lock in the schedule that works best for you. At New House Moving, we’re always here to help you plan ahead and make moving day run as smoothly as possible.

  • Our travel fee is a simple, flat-rate charge that covers the time and fuel it takes to get our team to your location and back. It includes vehicle expenses, staff time, and logistical coordination — all wrapped into one transparent price. No hidden fees, no confusing math — just honest, upfront rates that make sense.

  • Moving costs vary depending on the size of your home, the distance traveled, and the type of services you need — such as packing, storage, or specialty items. Local moves are usually charged hourly, while long-distance moves are calculated based on distance and load. For an accurate estimate tailored to your needs, give us a call at (555) 123-4567 and we’ll walk you through it.

  • Getting a quote with New House Moving is quick and easy. You can call us directly or fill out our quote form with some basic info like your move date, pickup and drop-off locations, and how much you’re planning to move. We’ll give you a detailed estimate — no guesswork, no hassle. We also offer in-person or virtual assessments for larger or more complex moves.

  • While we’re open year-round, some periods are busier than others — especially weekends, end-of-month dates, and summertime. If you're looking for more flexibility or better availability, consider moving mid-week or during the off-season. No matter when you move, we’re ready to deliver dependable service on your timeline.

  • It depends on several things — like how many rooms you're moving, whether there are stairs or elevators, and how far you're going. A small move might take a few hours, while a full-house move could take most of the day. We’ll give you a realistic time estimate during booking, so you can plan accordingly and avoid surprises.

  • Yes, we do! Whether you need help with a few fragile items or want us to take care of everything, our packing team comes equipped with all the right materials. We pack quickly, carefully, and efficiently — so your belongings are secure and ready to go when the truck arrives.

  • Absolutely. Once we’ve delivered your items, our crew can unpack boxes and place things where you want them. We’ll even clean up all the packing materials before we go, so you’re not left with a pile of cardboard and bubble wrap to deal with.

  • Yes! Our movers are trained to handle bulky, valuable, and fragile items — including pianos, antique furniture, large mirrors, and electronics. Just let us know what you have, and we’ll bring the right tools and equipment to move it safely and securely.

  • Yes — we’re fully licensed and insured. We take your trust seriously, and we take every precaution to protect your belongings from the moment we arrive to the final box unloaded. You’re in good hands with our team.

  • We do ask that someone be there when we arrive, so we can confirm the plan and get started. After that, you’re welcome to step out while we work — just make sure someone is available at the destination when we arrive to review everything and sign off on the final details.

  • To keep things smooth on moving day, make sure your walkways are clear, appliances are unplugged (if needed), and boxes are labeled by room. If you’ve booked packing with us, we’ll handle the rest. Just let our team know where to begin, and we’ll take it from there.

  • New House Moving proudly serves Toronto and the entire GTA, including Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Scarborough, and beyond. If your move is outside the GTA, give us a call — we’ll do our best to help or guide you in the right direction.